The Client was looking to elevate the quality, reliability, and efficiency of its operations. They sought to achieve this by deploying the Artwork Management System (AMS) to Azure followed by enhanced monitoring, support, and maintenance of
its AMS application.

Post deployment, the client looked at retaining certain controls such as admissions and option to add IaaS and PaaS, with themselves. On the support and maintenance side, they expected complete end-to-end services from a provider.

On the Azure environment front, Clients asks included

• Client-owned Azure Subscription with administrative permissions to the Azure Tenant
• Option to add additional IaaS and PaaS services, outside of the AMS environment

On the AMS application maintenance and support related requirements, the client defined specific SLAs through a Support Agreement.

These covered:

• Support for one Development and one Production AMS Environment
• Support for minor application enhancements
• Troubleshooting activities
• Standard maintenance and support activities